Regency Hotel Terms & Conditions


ARRIVALS

2pm-9pm On arrival a valid credit card or debit card will need to be validated and Pre-authorised for each room booked or for the compete booing.

CANCELLATIONS, AMENDMENTS AND REFUNDS
All bookings will be charged in full at the time of booking and are only refundable if any cancelled or amended room/s can been re-sold, the amount refundable will only be for the fee that the room/s has been re sold for minus a £5 administration fee.

ADDITIONAL GUESTS
We do not allow visitors in our guest’s rooms; we have a sitting room where visitors are welcome to wait for people actually staying at the hotel. If any unregistered or unauthorised person or persons are seen to be entering rooms there will be a £75 per person/day charge added to that rooms account.

SMOKING
We have a very strict NO SMOKING policy throughout the hotel!! This includes the following message in all rooms and at reception:-

*PLEASE DO NOT TRY AND SMOKE OUT OF THE WINDOW!!!* THE SMOKE WILL BLOW BACK INTO THE ROOM AND YOU WILL BE CHARGED THE FULL RACK RATE OF £300 FOR THE ROOM TO BE ADDITIONALLY CLEANED AND AIRED. IF YOUR SMOKING SETS OF THE SMOKE DETECTION SYSTEM AN ADDITIONAL £150 WILL BE CHARGED TO RESET THE SYSTEM. IF YOU MANAGE TO SET OFF THE SPRINKLER SYSTEM THEN THE FULL COST OF REPAIRING AND REDECORATING WILL BE CHARGED. SO PLEASE JUST GO OUT SIDE
Please remember that this our home and we want you to enjoy your stay with us.

PETS
We do allow small pets to stay at the hotel in pre arranged circumstances and only in certain rooms. We only allow pets to stay on the understanding that the pets are never left in the hotel unattended and we do not allow pets in the dinning room

GENERAL BEHAVIOUR
We will not tolerate our staff to be abused in any way and if it is deemed that your behaviour is not conducive to our other guests stay with us then you will be asked to leave. THIS INCLUDES EXCESSIVE NOISE.